Online registration has resumed. We’re pleased to share that the technical issues that were preventing registration from taking place online in the usual way have been resolved.
Some important information follows for those who have been trying to register :
- If you registered via email and received a confirmation from Burnaby Online that you are registered, this remains valid. Please do not register again online.
- If you attempted, only, to register online on or after September 15, you must resubmit your application online as the technical difficulties resulted in no record of your attempted registration.
- If you are already in your class online, there is no need for additional steps. You are registered. Some families who submitted an online registration before September 15 and subsequently registered through the temporary email process will have received an automatic email saying their registration was rejected. This reflects the duplication of the registration process and not whether your child is actually registered. If your child is already in their class online, they are registered.
We sincerely apologize for any inconvenience. The Burnaby Online team appreciates your patience and understanding as we process the high volume of registrations as quickly as possible.
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